Refund & Return Policy

At Hineni Tactical, we stand behind the quality of every product we release. If something isn't right with your order, we want to make it right. Please read this policy carefully before reaching out — most common questions are answered below.

All requests must be submitted through our Contact page. Include your order number and a brief description of the issue.

We accept return requests within 14 days of the confirmed delivery date. To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• Original tags and packaging must be intact.
• Proof of purchase (order number or confirmation email) is required.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item. We recommend using a tracked shipping method — Hineni Tactical is not responsible for items lost in transit during a return.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed to your original payment method within 7–10 business days.
• Shipping charges from the original order are non-refundable unless the return is due to our error.
• If a refund is delayed beyond 10 business days, please contact us and we will investigate.

We offer exchanges for items that are defective, damaged, or if you received the wrong item. We do not offer size or variant exchanges at this time due to our limited-run production model.

To request an exchange, contact us within 14 days of delivery with your order number and photos of the issue.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the damage or defect
• A brief description of the issue

We will cover the cost of return shipping for confirmed defective or damaged items and will offer a replacement or full refund at our discretion.

If you believe your order was lost in transit, never arrived, or was delivered to the wrong address, please contact us and we will work with the carrier to resolve the issue. Claims for lost orders must be submitted within 30 days of the expected delivery date.

We are not responsible for delivery failures caused by incorrect address information provided at checkout. Please double-check your shipping details before placing your order.

The following items are not eligible for return or refund:

• Limited-edition or drop items (unless defective)
• Sale or clearance items marked as final sale
• Items that have been used, washed, or altered
• Downloadable or digital products
• Gift cards

Hineni Tactical does not currently offer a formal product warranty beyond the protections provided under applicable consumer law. Our commitment is to release gear that is built to last — if something fails under normal use, reach out and we will review it on a case-by-case basis.

We reserve the right to assess warranty-style claims at our discretion based on the nature of the defect and time elapsed since purchase.

For all return, refund, or order issue requests, please use our Contact page. Include your order number and we will respond within 2–3 business days.